Course Overview

This course is the first of a series that aims to teach you the foundational skills in CRM that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position.

This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for.

WHAT YOU WILL LEARN

·       Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.

·       Articulate use cases for how CRM can provide value to sales teams.

·       Navigate Trailhead, the official learning platform of Salesforce.

·       Demonstrate a working knowledge of the basics of the CRM

ABOUT THE TRAINER